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The warranty period for Krampouz devices marketed as of January 1, 2016 is 1 year. It covers the use for which the professional device is intended.

The devices can be repaired by Krampouz during and after the warranty period.

Krampouz is committed to keeping all technical spare parts for the majority of its products for an average of 15 years after purchase. 

How to make the device’s warranty work

To activate the warranty of a Krampouz device, we invite you to contact our After Sales Service via the contact form.

In order to facilitate the processing of your request, please attach the following information:

  • Purchase invoice for the device
  • Description of the malfunction
  • Photo
  • Device reference and serial number (located on the nameplate at the back or under the device)
  • Complete contact information

After processing your request, our After-Sales Service will quickly get back to you to offer you the most suitable solution. In the case of a product return to our workshops, we take care of the transport.

Consult the warranty of the device

The conditions for warranty coverage are detailed in the manual for your device, under the heading “Warranty and After-Sales Service”.

  • French manufacturing
    French manufacturing.
  • Export team: +33 2 98 53 92 92
    Export team: +33 2 98 53 92 92.
  • Quote within 48 hours
    Quote within 48 hours.
  • 12 months warranty on spare parts
    12 months warranty on spare parts.
  • 10-year repairable product commitment
    10-year repairable product commitment.